Security & Privacy
NewTechBio makes every effort to protect the security of your personal information. Our Web site is hosted on secure servers and utilizes SSL secure server software. Any personal information that you provide is encrypted so that no-one can read it while it is being transmitted over the Internet. Newtechbio, Inc. does not store account information on their servers for added protection.

Shipping & Handling
Standard Shipping in the United States . Every effort is made to ensure orders are shipped within 24 hours excluding bulk orders. Shipments to Alaska, Puerto Rico, Hawaii and International orders, will incur shipping charges based upon chosen shipping methods elected at the time of your order and any additional shipping fees incurred by Newtechbio Inc. will be added to your charge once cost calculations are received from FedEx, UPS or USPS. Items that include free shipping, will incur additional shipping costs for Alaska, Puerto Rico, Hawaii and International orders. Bulk shipments and orders shipped to areas not covered by our free shipping, can normally be expedited. Our standard shipping method is Fed Ex, UPS and USPS which usually will arrive within 3-7 days of leaving our facilities.

International Orders
For international shipments, please call your Customer Service Representative toll-free at 01-570-283-3022.

Return Policy
You may return unopened items within 30 days of delivery for a full refund of product and normal shipping charges. Please do not chargeback any orders for there will incur an eighty five dollar chargeback fee. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item). You should expect to receive your refund within one to four weeks.


Quality Guarantee
NTB, Inc. products are 100% guaranteed to contain chemical free, non pathogenic ingredients designed to eliminate and control bed bug infestations at all stages in residential and commercial establishments.

Performance Guarantee
NTB products are 100% guaranteed to perform when the products are utilized in compliance with corresponding instructions and results may vary depending on environmental conditions. NTB Bed Bug treatments are 100% Guaranteed to work as promised and if after a reasonable amount of time has passed, you are not satisfied with the results, we will refund your total purchase amount provided your purchase was of a residential nature with a total invoice amount less than 200.00.

There are different reasons why an infestation occurs such as household hygiene, hygiene habits of neighbors in close proximity and individual lifestyle. Following all instructions carefully and allowing enough time for the product to prove effective should result in complete eradication of bed bug infestation.